Refund policy
Return & Refund Policy For SenoritaCare / GSW Care Group | senoritacare.store Last Updated: July 2026
Our Commitment to Hygiene & Safety
At SenoritaCare, we value the health, hygiene, and safety of every customer. Due to the personal and intimate nature of our products — including honey, breast care, intimate care, and hygiene items — all returns are subject to the conditions outlined below.
Return Window
We accept returns within 10 days of delivery, provided the product is:
- Unused and in its original, sealed packaging
- Accompanied by the original invoice
- Supported by an unboxing video or clear photographs as proof of condition
Returns will not be accepted for:
- Change of mind or personal preference
- Products that have been opened, used, or tampered with
- Claims made after 10 days of delivery
Order Cancellation
- Orders can be cancelled within 24 hours of placing the order
- After 24 hours, the order may have been dispatched and cancellation will not be possible
- To cancel, contact us immediately via our Contact Page or email senoritacareindia@gmail.com
Damaged, Defective or Wrong Product
If you receive a damaged, defective, or wrong product:
- Contact us within 48 hours of delivery
- Share an unboxing video or clear photos of the product for verification
- Once verified and approved, you will receive a replacement or full refund within 1–2 working days
Refund Process
- Refunds are processed to your original payment method or bank account
- Processing time: 1–2 working days after approval
- You will receive a confirmation email once the refund is initiated
Exchange Policy
Exchange is applicable only where you receive a damaged, defective, or wrong product. We will arrange a replacement at no additional cost, including return pickup where applicable.
Non-Returnable Items
The following cannot be returned or refunded:
- Opened or used products
- Products without original packaging
- Claims without unboxing video or photo proof
- Orders cancelled after 24 hours of placement
GRIEVANCE OFFICER
In accordance with the Information Technology Act 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the name and contact details of the Grievance Officer are provided below:
Name: Harvinder Singh Designation: Grievance Officer Company: SenoritaCare / GSW Care Group Email: senoritacareindia@gmail.com Address: Panchkula, Haryana, India – 134108 Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
Any complaints or concerns regarding returns, refunds, or data processing should be directed to the Grievance Officer. All complaints will be acknowledged within 24 hours and resolved within 15 days of receipt.
Contact Us
For any return, refund, or cancellation queries, please reach out immediately:
- 🌐 Website: https://senoritacare.store
- 📧 Email: senoritacareindia@gmail.com