Return & Refund Policy
Return & Refund Policy
For SenoritaCare | senoritacare.store
🛡️ Our Commitment to Hygiene & Safety
At SenoritaCare, we value the health, hygiene, and safety of every customer. Due to the personal and intimate nature of our products — including honey, breast care, intimate care, and hygiene items — returns are not accepted once the product has been delivered.
⚠️ Damaged, Defective or Wrong Product?
We understand that issues can occasionally occur. If you receive a damaged, defective, or wrong product, here's what to do:
- 📞 Contact us within 48 hours of delivery
- 🎥 Share an unboxing video or clear photos of the product for verification
- ✅ Once verified and approved, you will receive a replacement or refund within 1–2 working days
💳 Refund Process
- Refunds are processed to your original payment method or bank account
- Processing time: 1–2 working days after approval
🔄 Exchange Policy
Exchange is applicable in cases where you receive a damaged, defective, or wrong product. We will arrange a replacement at no additional cost.
🚧 Important Notes
- Returns are not accepted for change of mind or personal preference
- Products must be unused and in original packaging to be eligible for replacement/refund
- Claims without unboxing video or photo proof may not be accepted
📞 Contact Us
For any return or refund queries, please reach out to us immediately:
🌐 Website: https://senoritacare.store
📧 Use our Contact Page to raise your concern